Terms and Conditions

Disclaimers

Pricing

We make every effort to provide you with the most accurate, up-to-minute information on pricing, product availability and offers but due to the fast pace of the retail industry, sometimes this is not always possible. From time to time, there may be information on HealthChampions.com.sg that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, omissions and to change or update information at any time without prior notice (including after you have submitted your order.)

When you order an item that is incorrectly represented or subjected to a price increase, we will hold your order and inform you of the change. If you do not wish to proceed with the order, you may exchange for another product or exchange your payment for store credits to be used in future.

Product Representation

Product photos on the website are representative only and product appearance and/or packaging may vary.

Availability

Most items in stock will be shipped within 2-3 days of receiving your order. If one or more items of your order are temporarily out of stock we will notify you of any delays through the telephone, SMS and/or e-mail. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change. In the event that a product purchased is no longer available, we will either refund the amount paid or let you exchange for another available item. If payment is made by credit card, please note that it can take up to more than 6 weeks for a refund to your credit card. Alternatively, you can opt for an exchange of a different item.

Registration / Membership

Membership registration enables us to retain your billing and shipping information for fast and efficient checkout every time you shop. We also inform members of new services, special promotions and new arrivals by email. You may register by completing the simple form on our SIGN-In page or upon checkout where you will be asked to enter a user name and password before filling in all your other billing and shipping details. If you register, we will automatically include you on our email and SMS list.

Warranty

No warranty of any kind is implied on any item sold by Health Champions. All products carry their own manufacturer’s warranty. Any claims for warranty must be made directly with the manufacturer. Health Champions will be happy to assist you to contact the manufacturer in Singapore but will not be liable for any loss or damage to personal property as a result of a product purchased at Health Champions.

Returns & Exchanges

We are committed to your total satisfaction. If our product does not meet your expectations, you can return the product to us to exchange for other products. If you have difficulty deciding what product to exchange for, you can also exchange the product for points which you can use to purchase products whenever you are ready.

Please return any unused items in their original packaging within 7 days of receipt. To return, here are 3 simple steps:

Please Email (help@healthchampions.com.sg) the following details to us to arrange for the exchange or refund. You may also contact us using the Contact Us form.

  • Name
  • Order & Invoice Number
  • Product Name and Code
  • Reasons for Return
  • State whether you are looking for replacement, exchange or refund.

Include the above information and return the merchandise to us.

We suggest that you register and insure your returns, as Health Champions cannot be responsible for returned packages that are lost in the mail.

Our return policy does not apply if the product(s) have been used, worn, soiled or damaged. All returns must be accompanied by the original or copy of the original sales receipt and all merchandise tags/packaging must be attached. We reserve the right to refuse a return on any product that does not meet these requirements. Shipping and handling costs are not refundable. Moreover, you are responsible for postage on exchanges or refunds.

For refunds not due to unavailability or defective merchandise, we reserve the right to reserve an administrative fee to cover costs imposed by our payment processors.